Frequently Asked HVAC Questions

What units does the limited warranty not cover?

The limited warranty does not apply to:

  • Units that are ordered over the Internet, by telephone, or by other electronic means unless the unit is installed by a dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements.
  • Units that are installed outside the United States, its territories, or Canada.
  • Units that are operated in incomplete structures.
  • Units that are installed in buildings other than owner-occupied residences, such as non-residential buildings or residences not occupied by the owner. Different warranties apply to such units and may be found in the warranty certificate available on each product web page.