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COVID-19 is creating unprecedented challenges for our business. We are monitoring the situation closely and our customers and employees remain our top priority. We also continue to do everything we can to protect our community during this difficult time, so we ask for your patience as we are expecting delays to some of our services in our call center and service network during this challenging period.

1 - How do I know if my HVAC unit is under warranty?
You would need to obtain your 10-digit serial number that is located on your unit. You would then be able to follow the link below to verify your warranty coverage. Learn More
3 - Can I get parts/units directly from Goodman Manufacturing?
Unfortunately, No, we do not sell parts or units directly to end-users or dealers. You would need to follow the below link to help you find a dealer in your area if you are not currently working with one. Learn More
5 - What should I do when my technician can not diagnose my unit?
Your technician would need to contact our Technical Support Department for assistance. They can also visit their local distributor for assistance.
2 - How do I use the warranty coverage for my HVAC Unit?
You would need to have a licensed technician/dealer diagnose your unit. They would then be able to verify your warranty with your serial number at the local distributor. Then they would work with the local distributor to receive the parts needed to have your unit working again. Learn More
4 - Do you sell your products direct from the manufacturer?
Unfortunately, No. We do not sell parts or units directly to end-users or dealers. You would need to follow the below link to help you find a dealer in your area if you are not currently working with one. Learn More
6 - Do you offer technical support to homeowners?
Unfortunately, No. HVAC is a licensed industry so we are not allowed to offer technical assistance to anyone who is not licensed and technically trained.
1 - How do I know if my HVAC unit is under warranty?
You would need to obtain your 10-digit serial number that is located on your unit. You would then be able to follow the link below to verify your warranty coverage. Learn More
2 - How do I use the warranty coverage for my HVAC Unit?
You would need to have a licensed technician/dealer diagnose your unit. They would then be able to verify your warranty with your serial number at the local distributor. Then they would work with the local distributor to receive the parts needed to have your unit working again. Learn More
3 - Can I get parts/units directly from Goodman Manufacturing?
Unfortunately, No, we do not sell parts or units directly to end-users or dealers. You would need to follow the below link to help you find a dealer in your area if you are not currently working with one. Learn More
4 - Do you sell your products direct from the manufacturer?
Unfortunately, No. We do not sell parts or units directly to end-users or dealers. You would need to follow the below link to help you find a dealer in your area if you are not currently working with one. Learn More
5 - What should I do when my technician can not diagnose my unit?
Your technician would need to contact our Technical Support Department for assistance. They can also visit their local distributor for assistance.
6 - Do you offer technical support to homeowners?
Unfortunately, No. HVAC is a licensed industry so we are not allowed to offer technical assistance to anyone who is not licensed and technically trained.

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Office Location

19001 Kermier Road,
Waller, TX 77484
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Phone

To speak with a Homeowner Support representative from within the United States, please call

1-855-502-3903
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